Privacy Policy

The Vital Drip LLC ("The Vital Drip," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit thevitaldrip.shop (the "Site") or place an order with us.

1. Information We Collect

Information you give us:

• Name, email address, phone number, shipping and billing address

• Payment information (processed securely by our payment provider — we do not store full card numbers)

• Order history and any messages you send us (e.g., through our Contact page)

• Account information, if you create one

Information collected automatically:

• IP address, browser type, device information

• Pages visited, time spent on the Site, and referring/exit pages

• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping perishable products promptly

• Communicate with you about your order, account, or customer service requests

• Send marketing emails or promotions, if you've opted in (you can unsubscribe anytime)

• Improve our Site, products, and customer experience

• Detect and prevent fraud or misuse of our Site

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business, such as payment processors, shipping carriers, and email/marketing platforms

• Legal authorities, if required by law, subpoena, or to protect our rights, safety, or property

• Business transfers, in the event of a merger, acquisition, or sale of assets

4. Payment Information

All payments are processed through a secure third-party payment processor. We do not store your full credit card details on our servers.

5. Cookies & Tracking

We use cookies and similar technologies to keep your cart functional, remember your preferences, and understand how visitors use our Site. You can adjust your browser settings to refuse cookies, though some parts of the Site may not function properly without them.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order history for accounting and legal compliance, unless a longer retention period is required by law.

7. Your Choices & Rights

• Marketing emails: You may unsubscribe at any time using the link in our emails.

• Access/correction/deletion: You may request access to, correction of, or deletion of your personal information by contacting us (see Section 10).

• California residents: You may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion.

8. Children's Privacy

Our Site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out through our Contact page.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site after changes are posted constitutes acceptance of the revised policy.